Southern Education
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Southern Education Pty Ltd protects the rights of the learner including but limited to the Statutory requirements for cooling-off periods.
Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the RTO Manager (a letter or email is acceptable) within 10 business days of enrolment, unless the student has already commenced the training. Please refer to the Refund policy for the process of acquiring a refund.
Where there are any changes to the agreed services that will affect the learner, including in the event of Southern Education Pty Ltd closing down, the RTO will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements.
Southern Education Pty Ltd guarantees that the services provided by the RTO will be:
If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. Southern Education Pty Ltd administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.
If a Staff member or Student wishes to make a formal complaint, they are required to complete a Complaints and Appeals form, which is available via the Southern Education website. Once the form has been completed, the form should be submitted to the RTO for actioning.
Please refer to the Student Handbook for more details on the complaints and appeals process.
The RTO recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation.
Credit Transfer will be awarded for all units of competencies that directly align with units from the qualification the student has enrolled into. Evidence of competences achieved must be supplied for recognition to be processed (i.e. presentation of original certificate or transcript).
As a current or future student at Southern Education, you may be eligible for recognition of prior learning (RPL) if you have gained skills and knowledge externally that are relevant to your course.
Please refer to the Student Handbook or contact Southern Education for the procedure on how to apply for a Credit Transfer or RPL.
LLN support is available to provide students with advice and support services in the provision of language, literacy and numeracy assessment services. Students needing assistance with their learning are to be identified upon enrolment. Trainers and staff within the RTO can provide students with support to assist the student throughout the learning process.
Language, Literacy and Numeracy skills are generally included and identified in Training Packages and accredited course programs. In identifying language, literacy and numeracy requirements, students are required to have basic skills in:
As part of the pre-enrolment process all students will undertake a pre-training review.
Southern Education Pty Ltd caters to diverse client learning needs and aims to identify and respond to the learning needs of all clients. Clients are encouraged to express their views about their learning needs at all stages of their learning experience from the initial enrolment and induction stage to course completion, through their trainer or RTO staff.
Southern Education Pty Ltd is committed to providing clients requiring additional support, advice or assistance while training. Please see the Student Handbook on the types of support provided by the RTO.
To achieve this and to ensure the quality delivery of training and education, the RTO provides client vocational counselling to improve and extend training outcomes.
Students are issued with a Student Handbook, which also includes the Student’s rights and responsibilities that will affect their participation in vocational education and training.
The student acknowledges that they must observe Southern Education Pty Ltd’s policies and procedures, according to State and Federal Government legislative and regulatory requirements, as set out in the Student Handbook.
At Southern Education, we are committed to providing a safe and healthy environment for our students, staff, and visitors. This Work Health and Safety (WHS) Policy outlines the responsibilities and expectations to ensure that all training activities, especially those involving practical components like First Aid and Swimming and Water Safety, are conducted safely and responsibly.
Failure to comply with this WHS Policy may result in disciplinary action, up to and including termination of enrolment, to protect the health and safety of all participants. Southern Education will investigate any breaches of this policy and take appropriate corrective action.
Southern Education Pty Ltd respects the importance of securing any form of personal information which is collected from the student(s) and/or other Stakeholders. Information collected from students is only utilised for the purpose of gathering information on the student as part of their enrolment, training, assessment and certification process. All data is kept securely within either a locked filing cabinet or filed electronically within a password protected database.
Southern Education Pty Ltd has an obligation under Commonwealth and State legislation to provide information to certain government departments for the purpose of reporting data to the government. On occasion, the government regulatory body will require access to student records for the purpose of auditing the RTO against the Standards for RTO’s. No student files will be removed from the RTO’s site, unless a student is notified beforehand.
Under the Data Provision Requirements 2012 and National VET Data Policy (which includes the National VET Provider Collection Data Requirements Policy at Part B), Registered Training Organisations are required to collect and submit data compliant with AVETMISS for the National VET Provider Collection for all Nationally Recognised Training. This data is held by the National Centre for Vocational Education Research Ltd (NCVER), and may be used and disclosed for purposes that include:
NCVER is authorised by the National Vocational Education and Training Regulator Act 2011 (NVETR Act) to disclose to the following bodies, personal information collected in accordance with the Data Provision Requirements or any equivalent requirements in a non-referring State (Victoria or Western Australia), for the purposes of that body:
NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.
Southern Education
RTO 41402
ABN 48 608 944 681
Southern Education is owned and operated by leaders in the leisure industry.
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